Tri-State Distributors, Inc., is a Georgia Corporation established in 1983 with one location in Royston, Georgia. Our corporate headquarters and main warehouse remain in Royston but we have expanded to cover the southeastern United States. For your convenience we have additional locations in Gainesville, Augusta, and Athens, Georgia; Greenville, South Carolina; Ocala, Florida; Montgomery, Alabama; and Collins, Mississippi. Tri-State is a progressive company with modern facilities and technology, yet we maintain traditional values of fair, dependable and courteous service to all our valued customers. We strive to be one of the leading suppliers in the Southeast serving the LP gas, HVAC and Manufactured Housing industries. In addition to the equipment we sell, we have complete lines of parts and supplies to support our products. Our sales force represents over 100 years of experience and knowledge of the products we market. Welcome to Tri-State! Please feel free to contact any of our locations toll-free by phone, fax or email. We will be more than happy to serve you or answer any questions you may have.
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POLICIES AND CONDITIONS
NEW ACCOUNTS—To qualify for an open account a credit application must be submitted and approved by our credit department. All purchases prior to credit approval will be on C.O.D. basis.
TERMS—Invoices are due and payable net 30 days from the date of the invoice.
PAST DUE ACCOUNTS—A 1 1/2% monthly service charge (18% per annum) will be applied to the unpaid balance of all past due accounts.
SALES TAX—All items purchased for use will be taxed at the appropriate rate. Sales tax will not be charged on items purchased for resale, providing a valid resale certificate is on file in our office.
MINIMUM ORDERS-TRUCK ROUTE CUSTOMERS—A minimum order of $350 is required. On orders less than $350.00 there will be a $10.00 handling charge.
FREIGHT CLAIMS—Damage or shortage claims on merchandise delivered by common carrier must be filed with delivering carrier. When you receive a shipment that shows obvious damage, make a notation on the freight bill, then immediately notify the carrier’s nearest office. They will supply you with the claim form and instruct you as to what to do with the damaged merchandise. One exception to this procedure is damage or loss on a UPS shipment. In this case, notify us immediately so we can file the claim.
MERCHANDISE RETURN—No merchandise is to be returned to our warehouse without prior approval. Authorized returns must be prepaid, and will be subject to a 15% restocking charge. All requests to return merchandise must be made within 30 days of purchase and have a copy of the original invoice. No returns accepted on furnace or air conditioner parts.
OFFICE HOURS—We are open from 8:00 a.m. to 5:00 p.m., Monday thru Friday. We are closed on Saturday.
WARRANTY—All items are covered by manufacturer’s warranty. Copies of the warranty are available for those products. We, the seller, assume no other obligation.
All regular non-retail customers will be assigned a customer number which will identify you as such throughout our system. This number will ensure that each customer will be given the appropriate pricing at any of our locations as well as enabling us to notify you of special sales or other pertinent information. The following information is needed to establish a customer number:
- Business Name
- Physical Address and Mailing Address
- Phone and fax number
- Name of Contact Person (owner or manager)
- Tax exempt status with appropriate form on file in our office (form to be supplied by Tri-State Distributors).
All purchases will be cash on delivery (cash or approved credit card) unless a line of credit has been established. To establish an open credit account the following information is required:
- Completed TSD credit application signed by all partners or principals.
- Guarantee agreement signed by all partners or principals.
- A business financial statement.
- A personal financial statement in addition to business statement if in business three years or less.
- Tax exempt status with appropriate form completed (form to be supplied by Tri-State Distributors).
All open accounts will be billed by an invoice of items delivered. Payment is due within the terms outlined on the invoice (i.e. net 15, net 30, etc.). A monthly statement will also be sent to provide a summary of each month’s account activity.