TRI-STATE DISTRIBUTORS, INC. TO OUR CUSTOMERS…..

We at Tri-State Distributors are committed to earning your business…….

By being fair in all dealings.

By providing competitive pricing.

By providing fast dependable shipping.

By providing the same attention to all orders regardless of size.

By providing helpful and efficient technical service to all our customers.

Realizing that you are our most important asset, we want to treat you as we would want to be treated.

 

POLICIES AND CONDITIONS

PRICES—All prices are subject to change without notice. Merchandise will be billed at prices in effect at the time of shipment.

NEW ACCOUNTS—To qualify for an open account a credit application must be submitted and approved by our credit department. All purchases prior to credit approval will be on C.O.D. basis.

TERMS—Invoices are due and payable net 30 days from the date of the invoice.

PAST DUE ACCOUNTS—A 1 1/2% monthly service charge (18% per annum) will be applied to the unpaid

balance of all past due accounts.

SALES TAX—All items purchased for use will be taxed at the appropriate rate. Sales tax will not be charged on items purchased for resale, providing a valid resale certificate is on file in our office.

MINIMUM ORDERS-TRUCK ROUTE CUSTOMERS—A minimum order of $350 is required. On orders less than $350.00 there will be a $10.00 handling charge.

FREIGHT CLAIMS—Damage or shortage claims on merchandise delivered by common carrier must be filed with delivering carrier. When you receive a shipment that shows obvious damage, make a notation on the freight bill, then immediately notify the carrier’s nearest office. They will supply you with the claim form and instruct you as to what to do with the damaged merchandise. One exception to this procedure is damage or loss on a UPS shipment. In this case, notify us immediately so we can file the claim.

MERCHANDISE RETURN—No merchandise is to be returned to our warehouse without prior approval. Authorized returns must be prepaid, and will be subject to a 15% restocking charge. All requests to return merchandise must be made within 30 days of purchase and have a copy of the original invoice. No returns accepted on furnace or air conditioner parts.

OFFICE HOURS—We are open from 8:00 a.m. to 5:00 p.m., Monday thru Friday. We are closed on Saturday.

WARRANTY—All items are covered by manufacturer’s warranty. Copies of the warranty are available for those products. We, the seller, assume no other obligation.

 

ACCOUNT POLICIES

All regular non-retail customers will be assigned a customer number which will identify you as such throughout our system. This number will ensure that each customer will be given the appropriate pricing at any of our locations as well as enabling us to notify you of special sales or other pertinent information. The following information is needed to establish a customer number:

 

Business Name

Physical Address and Mailing Address

Phone and fax number

Name of Contact Person (owner or manager)

Tax exempt status with appropriate form on file in our office (form to be supplied by Tri-State Distributors)

 

All purchases will be cash on delivery (cash or approved credit card) unless a line of credit has been established. To establish an open credit account the following information is required:

Completed TSD credit application signed by all partners or principals

Guarantee agreement signed by all partners or principals

A business financial statement

A personal financial statement in addition to business statement if in business three years or less

Tax exempt status with appropriate form completed (form to be supplied by Tri-State Distributors)

 

All open accounts will be billed by an invoice of items delivered. Payment is due within the terms outlined on the invoice (i.e. net 15, net 30, etc.). A monthly statement will also be sent to provide a summary of each month’s account activity.

 

Augusta, GA 1-866-736-4560

Athens, GA 1-706-549-8009

Collins, MS 1-866-391-5535

Gainesville, GA 1-800-866-1232

Greenville, SC 1-800-303-4185

Montgomery, AL 1-800-221-7902

Ocala, FL 1-800-476-0172

Royston, GA 1-800-476-6164