As the receiving agent for TSD, your signature on a warehouse receipt or delivering carrier’s freight Bill Of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” right to collect on a damage claim even if the damage is “concealed”. Remember, once you sign, the merchandise and the responsibility is yours!
Inspect, examine and inventory your delivery as it’s unloaded.
Discovered Damage - If the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.
Concealed Damage - In the event of concealed damage, you MUST immediately document and photograph the packaging and the damage. You must keep the packaging. Do not move the item. Call the TSD Inside Sales department at 800-476-6164 to begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was possibly carrier caused. Remember you signed the document saying everything was OK.
A report must be filed with the carrier within 2 days after delivery. Reporting concealed damage will not guarantee a credit. The sooner the concealed damage is discovered, the better.
Items shipped by UPS are not covered by this policy. UPS damages should be reported immediately to the TSD Inside SalesDepartment by calling 1-800-476-6164. UPS damages will be handled between UPS and TSD.